Setpoint Integrated Solutions, distributor and service provider for valve equipment for the downstream refining, chemical processing, and power generation industries, has launched SNAP, an online booking tool that gives customers easy, remote access to technical experts.
Setpoint SNAP is a scheduling tool that quickly connects users with technical and product experts through virtual meetings or phone calls. As part of an ongoing effort to improve the customer experience, Setpoint SNAP allows customers to obtain expert support from the company’s homepage in just four clicks.
Covid-19 has presented unique challenges for the petrochemical industry, which relies upon a network of contractors and distributors to supply and maintain process facilities. Setpoint is meeting this challenge by making technical experts easier to reach. Customers can find Setpoint SNAP on the company’s homepage and schedule virtual meetings with product, application, and service specialists in seconds.
“We are excited to be first to market with a solution that allows us to continue enhancing our customer relationships, despite disruptions to the way our customers conduct business resulting from Covid-19 restrictions”, says President and CEO Jeff Birch. “While this solution addresses an immediate need to improve communication during the pandemic, it is part of a broader, company-wide, drive to deliver a best-in-class customer experience.”
Setpoint Integrated Solutions is committed to fully supporting customers, no matter the circumstances. The tool can be accessed directly from Setpoint’s homepage. SNAP will not replace or eliminate any existing customer access points.
Courtesy of Setpoint Integrated Solutions.