The new Lifetime Management service will change the way that Rotork Site Services (RSS) operates, with a stronger focus on ensuring the most appropriate response based on the criticality of the customer’s application.
The new four-tiered approach proves optimal for identifying the unique needs of a customer and providing appropriate support. These tiers are Health Checks, Planned Maintenance, Enhanced Warranty and Predictive Maintenance.
A Health Check is an assessment of actuator asset condition relative to design specification and operational use. The Planned Maintenance tier encompasses thorough, intrusive product inspections and pro-active repair management. Enhanced Warranty provides an extended warranty period and condition-based monitoring. The final tier, Predictive Maintenance encompasses everything that the previous tiers provide, with the added provision of identifying potential problems before they are able to manifest.
Dave Godfrey, Rotork’s Services & Aftermarkets Product Manager, commented: “Lifetime Management centers around maximizing process uptime and asset availability for our customers. The different levels of support on offer allow our customers to mix and match in order to design a truly bespoke level of support to best match their individual site needs.”
Image credit: Rotork