Many people often ask, ‘How do I get into valves? How long do people know they want to sell valves?’. Of course, a common answer is always to let them know that it is an excellent question and no, many do not even know what valves are for a long time. Many valve professionals begin their careers in other fields, such as working as a grocery store cashier, and maybe studying other fields like math. These are not the building blocks to a career in valves – or are they? Could it be that all roads lead to valves? The next question, then, is: does one need experience to work in valves?
By Chance Russo, Director of Sales, Valve Products – Sesto Valves
No Experience Necessary
The first misconception that everyone has is that one must have some kind of background or experience in valves. Many recruiters will ask that very question, however, how does one get the experience in the first place? Some employers look for an engineering background or other technical knowledge, but many in the industry had none. For example, my first job in valves was as a bilingual inside sales- person, where the only criteria that I really had was that I spoke Spanish and was good on the phone – The rest was on the job training.
There are many similar examples to show that experience is not needed in selling valves to be able to sell valves.
What is the Work Like?
As many believe that the path to selling valves begins with inside sales, this article will only deal with the in- side sales work and duties. It will also refrain from using corporate speak or technical terms for the job responsibilities and rather keep it simple. The job consists of a few basic functions:
- Talking on the phone.
- Creating quotations.
- Potentially order entry.
- Solving problems.
The main focus is on customer service. As an inside salesperson, a lot of phone calls will be taken, and emails from customers. While at times they may have technical questions that need answering, it is not a problem to let them know that one might not have the answer, but will get back to them or have someone reach out that does have the answer. The most important thing to remember is that customers are people, and people like to be listened to. So, the first job skill that is required is listening. Once the sales person has listened, the next step is to solve the issue and be responsive. The rest of the job can be learned, and if someone has listening skills and is responsive, then they would be great at this role. In reality, just like any job in any industry, having these skills will help the professional do well. This brings up a key question.
Is This the Career for Me?
While those in the industry find it so very hard to believe and understand, a career in valves might not be the most exciting thing for everyone. So, how does someone know if this is a good career? This article will not get into statistics or numbers, but it will mention how most people who enter the valve industry leave only by retiring – and many that have retired continue to consult.
It is important to note that a career in valves is working in customer service where everyday something new and exciting is happening, and those in the industry can be part of the solution. Many valve professionals travel the globe visiting plants, offshore platforms, marine vessels, refineries, biofuel facilities, sugar mills, petrochemical plants, and oilfields, and see a myriad of ways where valves are used, as well as meet so many people with diverse backgrounds and cultures. There are not many careers that provide this that are well known. For someone who likes working with people, developing working relationships with them, solving problems, helping others, and learning; this is the career for them.
How Can I Start?
The next question is how to start, which is a great question. There are many recruiters that are specific to the valve industry. A good start is reaching out to them and letting them know that there is a want to begin a career in valves.
Attending job fairs, such Valve World Americas Expo coming up in June 2023, are also a great way to get involved in the industry. Some companies publish job openings, so there are many valve opportunities that can be found online. To really shine and show people a passion to enter the world’s greatest industry, it is great to gain some knowledge about valves.
How do I Begin Learning About Valves?
The best place to start is with valve education courses, such as those offered by Valve World Americas. Do not stop there, the internet is a great place to find an infinity of sites that have basic information, videos, tutorials, and more that can get anyone started right away.
Some advice to younger professional is if one is going to apply and interview with a company to begin a valve career, then be sure to review and study everything on their website prior to meeting with them. Let them know that while one may not have experience, they are already on the path to learning. The last question this article will discuss is why this topic is important.
Why Was This Article Written?
Many in the industry, like myself, really love the industry and want everyone to be a part of it. The valve industry benefits with people from diverse backgrounds and experience entering the field and sharing new ideas and fresh perspectives.
The goal is for recruiters and employers to look at candidates from completely different job sectors and give opportunities to people with zero previous valve knowledge. Everyone has to start somewhere!
